Lesson Archive
Scenarios, Final Assessment & Commitment
LESSON 10 OF 10 Put the Standard into Practice Use judgement, professionalism and the correct reporting route in real situations. Scenario: abusive supporter+ A supporter directs homophobic abuse at another customer. Treat the behaviour as an incident, protect safety, report/escalate and record the facts under the venue procedure. Scenario: colleague joke+ A colleague repeatedly makes… Read More »Scenarios, Final Assessment & Commitment
View LessonScenarios, Sunflower Standards & Final Check
LESSON 10 OF 10 Support Without Assumptions Professional accessibility means noticing barriers, listening and using safe, approved solutions. Scenario: long queue+ A Sunflower wearer says they cannot remain in the queue because of a medical condition. Do not interrogate them. Use the approved queue/accessibility process and seek support where necessary. Scenario: communication difficulty+ A customer… Read More »Scenarios, Sunflower Standards & Final Check
View LessonSearches, Screening & Access Control with Dignity
LESSON 7 OF 10 Security and Accessibility Must Work Together Reasonable adjustments can change how a control is delivered without removing the need to manage genuine risk. Explain what you need the person to do and why. Listen if they say a standard search or screening process creates a disability-related problem. Use the venue’s approved… Read More »Searches, Screening & Access Control with Dignity
View LessonSecurity Awareness Final Assessment
LESSON 9 OF 9 Verify. Protect. Report. This foundation does not replace site-specific briefing, ACT training or licence-linked training. Knowledge check A person claiming to be senior management asks you to bypass an access control but you cannot verify them. What should you do? Allow access because they sound confident Politely maintain the control and… Read More »Security Awareness Final Assessment
View LessonSecurity Mindset & Professional Responsibility
LESSON 1 OF 9 Security Is Everyone’s Responsibility Good security is consistent, observant and professional—not aggressive. Your role is to follow current procedures, protect people and assets, recognise unusual activity and report concerns early. Your exact authority depends on your deployment, training and any SIA licence you hold. Knowledge check What should determine the security… Read More »Security Mindset & Professional Responsibility
View LessonSetting Boundaries, Refusal & Giving Choices
LESSON 4 OF 8 Setting Boundaries, Refusal & Giving Choices Firm and respectful can exist together. When you must refuse entry, stop behaviour or enforce a venue rule, be clear about the required boundary. Avoid vague threats. Where possible, offer lawful and realistic choices that allow the person a route to comply. Rule, reason, option+… Read More »Setting Boundaries, Refusal & Giving Choices
View LessonSlips, Trips, Manual Handling & Workplace Hazards
LESSON 4 OF 8 Slips, Trips, Manual Handling & Workplace Hazards Common hazards cause a large proportion of workplace injuries. Event environments contain cables, temporary surfaces, steps, wet floors, cases, barriers and equipment. Simple housekeeping and early reporting prevent injuries. Slips and trips+ Identify spills, trailing cables, poor lighting, damaged flooring and obstructions. Protect the… Read More »Slips, Trips, Manual Handling & Workplace Hazards
View LessonSpecific Safety Issues: Fire, Terrorism, Pyrotechnics, Medical & Weather
LESSON 9 OF 10 Recognise High-Consequence Issues Specific hazards require disciplined response and current procedures. Fire+ Keep escape routes clear, report smoke/fire immediately and follow the venue fire/evacuation plan. Terrorism+ Remain alert to suspicious behaviour/items and follow ACT/current security procedures. Do not become complacent. Pyrotechnics+ If an illegally used pyrotechnic is burning, do not pick… Read More »Specific Safety Issues: Fire, Terrorism, Pyrotechnics, Medical & Weather
View Lesson