Customer Charter

highest standard of service

Customer Charter

All our staff are chosen for their ability to interact intelligibly with clients as well as those attending the venue or working at a site. At all times we strive to provide the highest standard of service to meet your needs and requirements. From the first contact a potential employee has with Controlled Space the importance of customer care is stressed.

Commitment to Health & Safety

The company believes first and foremost in ensuring any venue or location where we operate is a safe place to be. As such we ensure that all team members are fully aware of and work within the guidance given in our Company Health, Safety and Welfare Manual.

HIGHLY SKILLED STAFF

Commitment to our Workforce

Building Client Relationships

We train and coach all of our employees to continuously develop client relationships whilst exceeding customer expectations.

Professional Development

We offer a variety of additional training course that are available to all employees, both to improve service delivery and professional development.

Expert Training

All supervisors are given specific training in team management, health & safety at work, problem solving and decision-making processes.

Robust Management

The direct management of our supervisors is from the Head of Security, who in turn is responsible to the Managing Director.

dedicated to providing cost effective services

Price Match Promise

Controlled Space is dedicated to providing cost effective services to clients whatever their requirements. If you are collecting comparative quotes from similar organisations offering the same high standard of service, we are confident that we are able to beat their price* If you would like to take us up on our price beater promise, simply forward the quotation and we will match it or beat it. We guarantee not to be beaten on price on any like for like quotation*

Conditions:

The competitor’s quotation must be like for like

The quote from our competitor must be obtained within one calendar month of being sent to us.

All Controlled Space quotations are subject to availability.

The price beater promise is valid only against UK companies.

It is only valid on full price quotations, not including any discounts, promotions or offers.

MAINTAINING CUSTOMER CARE IN THE WORKFORCE

Customer Care

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Recruitment Process

During the recruitment process, at the interview stage, candidates are questioned about their attitude to customer care and are required to demonstrate an understanding and acceptance of its importance.

Induction Course

Once an employee has been recruited they must undertake an induction course, which includes a substantial section covering customer care issues.

Assessment

On completion of the course staff are assessed and must demonstrate that they have an acceptable level of knowledge and understanding of the course content – including the customer care elements before they are considered for work.

MAINTAINING CUSTOMER CARE IN THE WORKFORCE

Environmental & Sustainability Policy

At Controlled Space it is our policy to consider our impact on the environment, both within our daily business and office operations and with regard to our event execution and security provisions.

When providing security services for clients and events:

We will consider sustainability, re-use equipment where possible and help to reduce the environmental impact of each event or project that we are involved in.

Will plan all travel and transport to minimise fuel usage, using carbon friendly fuel sources where possible.

We will continually review our vehicle hire arrangements to utilise the most fuel and emission efficient vehicles.

We will dispose of waste generated by our operations at events in a manner that meets our environmental  objectives.

We will work with our clients to make planned activity both sustainable and reduce/minimize its impact on the  environment.

Through the use of sustainable procurement we will endeavor to source goods and services locally to ensure that  we reduce travel miles associated with the goods and also support local businesses and services contributing to our local economy.

Educate our employees in sustainable practices that can reduce our carbon emissions and ensure that they  continually operate within Controlled Space’s

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