Lesson Archive
Access Control & Physical Security
LESSON 3 OF 9 Small Shortcuts Create Big Vulnerabilities Access controls only work when staff apply them consistently. Credentials+ Check passes, tickets, keys and accreditation against the current standard. Tailgating+ Prevent or report unauthorised people following authorised users through controlled doors/gates. Keys & doors+ Do not prop secure doors open or leave keys/access devices unsecured.… Read More »Access Control & Physical Security
View LessonAccess Control, Accreditation & Searching
LESSON 4 OF 10 Access Is a Security Control A confident manner, uniform or familiar face does not replace valid authority to enter. Check the correct ticket, pass or accreditation against the current briefing. Apply searching procedures consistently and respectfully. Know the prohibited-item and refusal process and call for support where a search, refusal or… Read More »Access Control, Accreditation & Searching
View LessonAccessibility & Assisted Evacuation
LESSON 6 OF 10 Emergency Arrangements Must Work for Everyone Do not assume every person can hear an alarm, understand a PA message, use stairs or move at the same speed. Accessible emergency planning may include alternative communication, refuges, evacuation chairs, assisted routes or other venue-specific arrangements. Staff should know the procedure relevant to their… Read More »Accessibility & Assisted Evacuation
View LessonAccessibility Across the Event Journey
LESSON 8 OF 10 Think Beyond the Entrance Accessibility applies from arrival to departure. 1ArrivalAccessible travel information, parking/drop-off, queue arrangements and entrances. 2IngressClear communication, accessible screening and step-free routes. 3Inside the venueAccessible toilets, viewing areas, lifts, seating, welfare and customer service. 4During the eventCrowd movement, sensory environment, medical needs and access to support. 5EgressSafe, accessible… Read More »Accessibility Across the Event Journey
View LessonAccidents, Near Misses, Environmental Incidents & Learning
LESSON 7 OF 8 Accidents, Near Misses, Environmental Incidents & Learning A near miss is a warning without the injury. Report accidents, dangerous occurrences, near misses, spills and environmental incidents promptly. The purpose is to support immediate response and prevent recurrence through corrective action. Immediate response+ Protect life, summon medical or specialist assistance and make… Read More »Accidents, Near Misses, Environmental Incidents & Learning
View LessonAdults at Risk, Vulnerability & Capacity to Stay Safe
LESSON 4 OF 8 Adults at Risk, Vulnerability & Capacity to Stay Safe Vulnerability can be permanent, temporary or created by the situation. An adult may be vulnerable because of disability, illness, age, distress, intoxication, domestic abuse, coercion, medication, communication barriers or being isolated from their support. Avoid labels and focus on what risk exists,… Read More »Adults at Risk, Vulnerability & Capacity to Stay Safe
View LessonAsk for Angela Scenarios & Final Assessment
LESSON 10 OF 10 Discreet. Supportive. Safe. The correct response centres the person seeking help and follows the current venue procedure. Knowledge check A customer says they think their drink was spiked and they are becoming very drowsy. What should you do? Give them water and ask them to leave Safeguard them, obtain medical assistance… Read More »Ask for Angela Scenarios & Final Assessment
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