Conflict Management & De-escalation
Optional CPD course on preventing conflict, communicating under pressure, dynamic risk assessment, de-escalation, requesting support and professional post-incident action.
What You'll Learn
- 1 Understanding Conflict & Early Warning Signs
- 2 Professional Presence, Positioning & Personal Safety
- 3 Communication, Active Listening & Rapport
- 4 Setting Boundaries, Refusal & Giving Choices
- 5 Dynamic Risk Assessment & Escalation
- 6 Teamwork, Radio Calls & Handover
- 7 Physical Intervention, Aftercare, Evidence & Reporting
- 8 Conflict Scenarios & Final Assessment