Lesson Archive
Control Room, Chain of Command & Communications
LESSON 7 OF 10 Control Needs Accurate Information The control point is the hub for command, control and communications. Control may monitor CCTV, crowd numbers, radio traffic, incidents, alarms and decisions. Your reports contribute to the event log and operational decisions. Use correct call-signs, location first for urgent incidents, and factual information. Safety Officer+ The… Read More »Control Room, Chain of Command & Communications
View LessonCounter Terrorism & Suspicious Activity
LESSON 5 OF 10 Be Alert Without Profiling Security awareness is based on behaviour, circumstances and current intelligence—not assumptions about someone’s identity. Remain alert to suspicious behaviour, hostile reconnaissance, attempts to test security, unusual interest in restricted areas, unattended items and suspicious vehicles. Apply your ACT training and current venue procedures. Suspicious item Do not… Read More »Counter Terrorism & Suspicious Activity
View LessonCounter Terrorism, Suspicious Activity & Emergency Response
Log in or Register to view this lesson
View LessonCrowd Emergencies, Crushing & Structural Concerns
LESSON 5 OF 8 Crowd Emergencies, Crushing & Structural Concerns Crowd conditions can deteriorate faster than individual incidents. Watch for stopped movement, pressure waves, people unable to control direction, falls, barrier movement, panic or unusual noise. Report before severe crushing develops. Density indicators+ People unable to turn, arms trapped, feet lifted, repeated surges or visible… Read More »Crowd Emergencies, Crushing & Structural Concerns
View LessonCrowd Safety, Queues & Movement
LESSON 3 OF 10 Watch the Crowd, Not Just Individuals Crowd conditions can change quickly. Early reporting gives management time to intervene before pressure becomes dangerous. Queues+ Watch for excessive build-up, frustration, queue jumping, blocked routes and pressure against barriers or entrances. Density+ Report increasing compression, restricted movement, people showing distress or crowd movement becoming… Read More »Crowd Safety, Queues & Movement
View LessonCrowds, Vehicles, Barriers & Temporary Event Infrastructure
LESSON 5 OF 8 Crowds, Vehicles, Barriers & Temporary Event Infrastructure Events combine people with temporary systems and changing movement. Security staff should notice crowd pressure, unsafe barriers, vehicle/pedestrian conflict, unstable temporary equipment and blocked emergency routes. Early reporting allows the safety team to intervene before an incident. Crowd pressure+ Watch for stopped movement, pushing,… Read More »Crowds, Vehicles, Barriers & Temporary Event Infrastructure
View LessonCustomer-Service Scenarios & Final Assessment
LESSON 8 OF 8 Customer-Service Scenarios & Final Assessment Helpful, calm, accurate and professional. Apply the service standard to complaints, lost customers, accessibility needs, refusal of entry and operational disruption. The best response balances service with the safety/security requirement. Scenario: lost customer+ A customer cannot find their seat. Give accurate directions or obtain assistance without… Read More »Customer-Service Scenarios & Final Assessment
View LessonDisability, Reasonable Adjustments & Accessibility
LESSON 5 OF 8 Disability, Reasonable Adjustments & Accessibility Equal access can require different support. Disability may be visible or non-visible. Staff should understand accessible routes, seating/viewing areas, toilets, assistance-dog arrangements and how to obtain further support. Do not demand unnecessary medical proof before offering ordinary assistance. Reasonable adjustments+ Examples may include more time, a… Read More »Disability, Reasonable Adjustments & Accessibility
View LessonDiscovering Fire, Smoke or a Suspected Fire
LESSON 4 OF 10 Raise the Alarm and Protect Life Do not delay reporting while trying to prove that a fire is serious. 1Recognise — if you discover fire, smoke, a burning smell or another credible indication, treat it seriously. 2Raise the alarm — use the site method immediately and notify Control/supervision as required. 3Give… Read More »Discovering Fire, Smoke or a Suspected Fire
View Lesson