Customer Service & Professional Standards
Optional CPD course for security and stewarding staff on professional presentation, communication, complaints, service recovery and representing Controlled Space and client venues.
What You'll Learn
- 1 The Security Customer-Service Role
- 2 First Impressions, Uniform & Professional Presence
- 3 Clear Communication, Active Listening & Directions
- 4 Proactive Service & Venue Knowledge
- 5 Complaints, Difficult Customers & Service Recovery
- 6 Enforcing Rules Without Losing Professionalism
- 7 Client Standards, Confidentiality, Social Media & Reputation
- 8 Customer-Service Scenarios & Final Assessment