Equality, Diversity & Inclusive Customer Service
Optional CPD course on fair treatment, inclusive communication, reasonable adjustments, bias awareness and consistent security/customer-service decisions.
What You'll Learn
- 1 Equality, Diversity, Inclusion & Professional Standards
- 2 Protected Characteristics & Discrimination Awareness
- 3 Bias, Stereotypes & Objective Decision-Making
- 4 Inclusive Communication & Language Barriers
- 5 Disability, Reasonable Adjustments & Accessibility
- 6 Religion, Culture, Sex, Gender & Family Diversity
- 7 Complaints, Discriminatory Incidents & Service Recovery
- 8 Inclusive Service Scenarios & Final Assessment