Accessibility & Assisted Evacuation
Emergency Arrangements Must Work for Everyone
Do not assume every person can hear an alarm, understand a PA message, use stairs or move at the same speed.
Accessible emergency planning may include alternative communication, refuges, evacuation chairs, assisted routes or other venue-specific arrangements. Staff should know the procedure relevant to their position and call for trained assistance where required.
Communication+
A person with hearing, sight, cognitive or sensory needs may require direct, clear information rather than relying only on the general alarm or signage.
Mobility+
Follow the venue procedure for people unable to use the normal route. Never improvise unsafe lifting or moving techniques.
Non-visible disability+
Stress, sensory overload or panic can affect someone’s ability to process instructions. Slow down, use simple directions and seek support.
Dignity+
Speak to the person, explain what is happening and avoid unnecessary physical contact. Safety and dignity should be maintained together.
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