Ask for Angela Scenarios & Final Assessment

LESSON 10 OF 10

Discreet. Supportive. Safe.

The correct response centres the person seeking help and follows the current venue procedure.

Knowledge check

A customer says they think their drink was spiked and they are becoming very drowsy. What should you do?

Give them water and ask them to leave Safeguard them, obtain medical assistance promptly and follow the venue spiking/Angela procedure Ask the suspected person whether they did it

Knowledge check

Why should you avoid automatically confronting a suspected person?

Because security staff can never speak to customers Because confrontation may increase risk and undermine a safe separation/exit plan Because the request should always be ignored

Final standard

Take requests seriously, respond discreetly, assess immediate danger, safeguard the person, involve appropriate support and record the incident professionally.

Sign in to record your progress

You need to be signed in before this lesson can be marked complete.