Accessibility Across the Event Journey
Think Beyond the Entrance
Accessibility applies from arrival to departure.
1ArrivalAccessible travel information, parking/drop-off, queue arrangements and entrances.
2IngressClear communication, accessible screening and step-free routes.
3Inside the venueAccessible toilets, viewing areas, lifts, seating, welfare and customer service.
4During the eventCrowd movement, sensory environment, medical needs and access to support.
5EgressSafe, accessible routes and clear information when large crowds leave together.
6DispersalConsider transport, Zone Ex, lighting and assistance outside the immediate venue where relevant.
Equal experience
Good accessibility is not only physical access. It includes information, staff attitude, service quality, safety, dignity and the ability to participate alongside other customers.
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