Lesson Archive
Harassment, Sexual Assault & Safeguarding Disclosures
LESSON 6 OF 10 Listen Without Investigating Your job is to support, safeguard and escalate—not conduct an interrogation. Take disclosures seriously. Do not ask leading or unnecessary questions, promise secrecy, blame the person or require them to confront anyone. Record significant information accurately and pass it to the appropriate safeguarding/management/police route. Preserve choice where possible… Read More »Harassment, Sexual Assault & Safeguarding Disclosures
View LessonHarassment, Sexual Violence, Stalking & Coercive Control
LESSON 2 OF 8 Harassment, Sexual Violence, Stalking & Coercive Control Recognise patterns that may not begin with physical violence. Unwanted sexual comments, following, repeated contact, controlling behaviour, threats and intimidation can create serious risk. Staff should focus on behaviour and the person’s expressed fear or need for help. Harassment+ Unwanted sexual remarks, touching, blocking… Read More »Harassment, Sexual Violence, Stalking & Coercive Control
View LessonHazards, Risk & the Hierarchy of Controls
LESSON 2 OF 8 Hazards, Risk & the Hierarchy of Controls Know the difference between what can cause harm and the chance of harm occurring. A hazard is something with potential to cause harm. Risk considers the likelihood and severity of that harm. Effective control starts by removing or reducing the hazard before relying on… Read More »Hazards, Risk & the Hierarchy of Controls
View LessonHealth & Safety Responsibilities
LESSON 1 OF 8 Health & Safety Responsibilities Safe work depends on everyone following controls and reporting problems. Employees must take reasonable care of themselves and others, cooperate with training and procedures, use equipment correctly and report hazards, defects, accidents and near misses. Supervisors and management have additional responsibilities, but safety is not something one… Read More »Health & Safety Responsibilities
View LessonHelping Someone Leave Safely
LESSON 7 OF 10 A Safe Exit Needs Planning Simply putting somebody outside can leave them more vulnerable. Follow the venue procedure for arranging a trusted friend, licensed taxi/private hire, safe waiting area or police/medical assistance. Consider whether the suspected person is watching exits or has access to the person’s transport/home details. Knowledge check A… Read More »Helping Someone Leave Safely
View LessonHostile Reconnaissance & Suspicious Behaviour
LESSON 4 OF 9 Notice Patterns and Purpose Suspicious activity is assessed from behaviour and circumstances, not protected characteristics. Be alert to repeated observation of security routines, unusual interest in CCTV/access points, testing of barriers, attempts to obtain staff information, unexplained loitering around sensitive areas or efforts to bypass controls. Follow ACT/site reporting procedures. Knowledge… Read More »Hostile Reconnaissance & Suspicious Behaviour
View LessonImmediate Danger & Safe Separation
LESSON 4 OF 10 Do Not Create a Confrontation by Default The priority is the safety of the person seeking help. Do not automatically approach or accuse the person they are concerned about. This may escalate risk, reveal where the person has gone or prevent them leaving safely. Use colleagues, supervisors, security and police where… Read More »Immediate Danger & Safe Separation
View LessonIncident Recording, Evidence & Staff Welfare
LESSON 9 OF 10 Make a Factual Record A good record may become important later. Record times, locations, the person’s words where significant, observable condition, actions taken, staff involved, medical/police involvement and any evidence preserved. Separate fact from assumption. Serious disclosures can also affect staff; use supervisor/debrief and welfare support where needed.
View LessonIncident Types & Information Control Needs
LESSON 7 OF 9 Different Incidents Need Different Information Give the details that help the response team prepare. Medical+ Exact location, casualty count, consciousness/breathing where known, hazards and best access route. Conflict+ Location, number involved, behaviour, weapons if seen, injuries and whether the situation is active. Missing child/person+ Follow safeguarding procedure; pass descriptions and sensitive… Read More »Incident Types & Information Control Needs
View LessonIncidents, Medical Response, Radio & Reporting
LESSON 9 OF 10 Communicate Clearly Under Pressure Good information allows Control, supervisors, medical teams and response staff to make better decisions. Be concise, accurate and calm. 1Identify yourself/location — state your position or exact location clearly. 2State the incident — say what has happened or what you can see. 3Give priority information — include… Read More »Incidents, Medical Response, Radio & Reporting
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