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Controlled Space Limited is a proud Highfield - approved training centre, delivering internationally recognised qualifications. This partnership certifies that our training in security, first aid, and crowd management meets the highest standards of quality and compliance, ensuring our delegates receive best-in-class, trusted education.
First Aid
Highfield Level 3 Award in Emergency First Aid at Work
Emergency First Aid at WorkRQF Level 3
One-Day Regulated Qualification
Qualification Number: 610/0759/6
This regulated qualification provides essential skills to provide emergency first aid to adults. Learn to assess emergencies and respond to incidents like choking, bleeding, shock, and unresponsiveness
Learners who wish to become emergency first-aiders in the workplace.
7 hours total learning with 6 hours face-to-face training, typically completed in one day.
Key practical skills include:
- Performing CPR and using an AED on manikins
- Assisting an adult who is choking
- Placing an adult in the recovery position
- Dealing with external bleeding and wounds
- Recognising and treating hypovolaemic shock
- Managing minor injuries such as bites, stings, and bruises
Age: Minimum 16 years old
Language: Recommended Level 1 English
Format: Face-to-face only
The qualification is assessed through two methods:
- Ongoing Practical Assessment: Learners are observed and assessed on their first aid skills throughout the course.
- Theory Assessment: A 15-question, multiple-choice exam taken under controlled conditions.
Per person (including certification)
Group discounts available for 5+ participants. Contact us for a tailored quote.
1 Days
Highfield Level 3 Award in First Aid at Work
First Aid at WorkRQF Level 3
Three-Day Regulated Qualification
Qualification Number: 610/0753/5
This comprehensive regulated qualification prepares learners to become fully certified workplace first aiders. It meets the Health and Safety Executive (HSE) and HSENI requirements for organisations whose first-aid needs assessment identifies this level of training.
The qualification covers emergency first aid plus recognition and management of a wide range of illnesses and injuries, including chest injuries, spinal injuries, anaphylaxis, fractures, burns, poisoning, and major medical emergencies.
Individuals designated as first aiders in medium to high-risk workplaces. Essential for workplaces where a first-aid needs assessment has identified the requirement for fully qualified first aiders.
22 hours total learning with 18 hours face-to-face training, typically completed in 3 days.
Key practical skills include:
- Unit 1: Emergency First Aid - Roles/responsibilities, incident assessment, adult CPR & AED use, recovery position, choking, bleeding, shock, minor injuries
- Unit 2: Illness & Injury Management - Secondary survey, fractures/dislocations/sprains, head & spinal injuries, chest injuries, burns & scalds, eye injuries, poisoning, anaphylaxis & auto-injector use, major illnesses (heart attack, stroke, epilepsy, asthma, diabetic emergencies)
- Conducting head-to-toe surveys and gathering casualty history
- Application of support and elevated slings
- Management of seizures including epilepsy
Age: Minimum 16 years old
Language: Recommended Level 1 English
Format: Face-to-face only
The qualification is assessed through two methods:
- Ongoing Practical Assessment: Learners are observed and assessed on their first aid skills throughout the course.
- Theory Assessment: A 30-question, multiple-choice exam taken under controlled conditions.
Per person (including certification)
Group discounts available for 5+ participants. Contact us for a tailored quote.
3 Days
Highfield Level 3 Award in Emergency Paediatric First Aid
Emergency Paediatric First AidRQF Level 3
One-Day Regulated Qualification
This regulated qualification provides essential skills to provide emergency first aid to infants and children. Learn to assess emergencies and respond to incidents like choking, bleeding, shock, and unresponsive children.
Anyone with responsibility for children's safety in professional or voluntary settings.
7 hours total learning with 6 hours face-to-face training, typically completed in one day.
Key practical skills include:
- Performing CPR and using an AED on child and infant manikins
- Assisting a child or infant who is choking
- Placing a child or infant in the recovery position
- Dealing with external bleeding and wounds
- Recognising and treating hypovolaemic shock
- Managing minor injuries such as bites, stings, and bruises
Age: Minimum 16 years old
Language: Recommended Level 1 English
Format: Face-to-face only (no online learning)
The qualification is assessed through two methods:
- Ongoing Practical Assessment: Learners are observed and assessed on their first aid skills throughout the course.
- Theory Assessment: A 15-question, multiple-choice exam taken under controlled conditions.
Per person (including certification)
Group discounts available for 5+ participants. Contact us for a tailored quote.
1 Days
Security
Highfield Level 2 Award for Door Supervisors in the Private Security Industry inc EFAW
Highfield Level 2 Award for Working as a Door Supervisor within the Private Security IndustryRQF Level 2
Regulated Qualification
Qualification Number: 601/4963/2
This qualification is designed for those learners wishing to apply for a licence from the Security Industry Authority (SIA) to work as a door supervisor and is based on the relevant SIA specification for learning and qualifications. The objective of this qualification is to support a role in the workplace.
Learners aged 18 and over wishing to apply for an SIA licence to work as a door supervisor.
45 hours Total Qualification Time (TQT) with 34 hours Guided Learning (GL). The SIA stipulates a minimum contact time (MCT) of 32.5 hours, which must be delivered over a minimum of 6 days (if no distance learning is used).
The qualification covers four mandatory units:
- 1. Working within the Private Security Industry: Legislation, health & safety, fire procedures, emergency procedures, communication, and the role of the SIA.
- 2. Working as a Door Supervisor: Role and law specific to door supervision, searching, powers of arrest, drug misuse, incident recording, licensing law, emergency procedures, protecting vulnerable people, and queue management.
- 3. Conflict Management: Principles of conflict management, risk assessment, communication to de-escalate situations, and problem-solving strategies.
- 4. Physical Intervention Skills: Legal and professional implications of physical intervention, dynamic risk assessment, and practical skills for protection, disengagement, and non-pain related holding/escorting techniques.
Age: Minimum 18 years old
Language: Sufficient competence in English/Welsh. As a guide, minimum skills equivalent to Level 1 English, ESOL, or B1 on the Home Office list.
Format: Primarily face-to-face. Some units allow for a portion of distance learning (max 12.5 hours total) if approved and supported.
The qualification is assessed through two methods:
- Multiple-Choice Examinations: For Units 1, 2, and 3. Pass mark is 70%.
- Practical Demonstration & Scenario Assessment: For Unit 4 (Physical Intervention Skills). Pass mark is 100%.
Per person (including EFAW, same day results)
Group discounts available for 5+ participants. Contact us for a tailored quote.
7 Days (1 EFAW)
Highfield Level 2 Award for Door Supervisors in the Private Security Industry (Refresher)
Highfield Level 2 Award for Door Supervisors in the Private Security Industry (Refresher)RQF Level 2
Regulated Qualification
Qualification Number: 610/4810/0
This qualification is designed for learners who currently hold a licence from the Security Industry Authority (SIA) to work as a door supervisor and need to be brought up-to-date with the new licence-linked qualification requirements. The objective of this qualification is to support a role in the workplace.
Learners aged 18 and over who currently hold a valid SIA Door Supervisor licence and require requalification training to renew it.
26 hours Total Qualification Time (TQT) with 21 hours Guided Learning (GLH). With self-study, the minimum contact time (MCT) is 11 hours and 15 minutes over 1.5 days.
The qualification comprises two mandatory units:
- 1. Principles of Working as a Door Supervisor (Refresher): Updated knowledge on effective search procedures, keeping vulnerable people safe, understanding terror threats and the security operative's role, and safeguarding the public from incidents of spiking. Includes a practical search assessment.
- 2. Application of Physical Intervention Skills (Refresher): Updated legal, professional, and risk implications of physical intervention. Reinforcement of dynamic risk assessment and practical skills for protection, disengagement, and non-pain compliant holding/escorting techniques. Includes a full practical demonstration assessment and oral Q&A.
Age: Minimum 18 years old.
Prerequisite: Must hold a current and valid first aid or emergency first aid certificate (e.g., Emergency First Aid at Work) that meets HSE regulations and is valid for at least 12 months from the course start date.
Language: Sufficient competence in English/Welsh. Minimum skills equivalent to B2 CEFR, ESOL Level 1, or Functional Skills Level 1.
The qualification is assessed through a combination of methods for each unit:
- Unit 1 (Principles):
- Knowledge: Externally set and marked 35-question MCQ exam (55 minutes). Pass mark 71%.
- Practical: Internally assessed observation of using communication devices and conducting a search (must be video recorded). Pass mark 100%.
- Unit 2 (Physical Intervention):
- Knowledge: Externally set and marked 30-question MCQ exam (45 minutes). Pass mark 80%.
- Practical: Internally assessed observation of all physical intervention techniques taught and an oral Q&A on critical knowledge areas (must be video recorded). Pass mark 100% for all components.
Per person, including Emergency First Aid at Work (EFAW) certification and same-day results processing where possible.
Group discounts available for 5+ participants. Contact us for a tailored quote.
2.5 Days (1 EFAW)
Highfield Level 2 Award for Security Officers in the Private Security Industry
Highfield Level 2 Award for Working as a Security Officer within the Private Security IndustryRQF Level 2
Regulated Qualification
Qualification Number: 601/4964/4
This qualification is designed for learners wishing to apply for a licence from the Security Industry Authority (SIA) to work as a security officer.
Learners aged 16 and Over who wish to work in the private security industry as a security officer.
28 hours Total Qualification Time (TQT) with 19 hours Guided Learning (GLH). Minimum contact time (MCT) is 18.5 hours stipulated by the SIA, this course will be delivered over 4 days (Without distance learning).
The qualification comprises three mandatory units:
- 1. Working within the Private Security Industry: Key purposes of the industry, legislation, health and safety, fire procedures, emergencies, and communication skills.
- 2. Working as a Security Officer: Duties and responsibilities, relevant law, patrolling, access control, searching, electronic systems, and reporting.
- 3. Conflict Management: Principles of conflict avoidance, risk assessment, de-escalation techniques, problem-solving strategies, and post-conflict practices. Includes practical role-play scenarios.
Age: Minimum 16 years old.
Prerequisite: None for course entry. SIA licence application requires age 18+.
Language: Sufficient competence in English/Welsh. Minimum skills equivalent to B1 CEFR, ESOL Level 1, or Functional Skills Level 1. Evidence must be provided.
The qualification is assessed through externally set multiple-choice examinations for each unit:
- Unit 1 (Working within the Industry): 40 questions, 1 hour, pass mark 70%.
- Unit 2 (Working as a Security Officer): 40 questions, 1 hour, pass mark 70%.
- Unit 3 (Conflict Management): 20 questions, 30 minutes, pass mark 70%.
Per person, Same Day Results
Group discounts available for 5+ participants. Contact us for a tailored quote.
4 Days
Highfield Level 2 Award for Security Officers in the Private Security Industry (Refresher)
Highfield Level 2 Award for Security Officers in the Private Security Industry (Refresher)RQF Level 2
Regulated Qualification
Qualification Number: 610/4811/2
This qualification is designed for learners who currently hold a licence from the Security Industry Authority (SIA) to work as a security officer and need to be brought up to date with the new licence-linked qualification requirements. The objective is to support a role in the workplace.
Learners who currently hold a valid SIA Security Officer licence and require requalification training to renew it.
9 hours Total Qualification Time (TQT) with 7 hours Guided Learning (GLH). With self-study, the minimum contact time (MCT) is 3 hours over 0.5 days.
The qualification comprises one mandatory unit:
Age: Minimum 16 years old.
Prerequisite: Must hold a current and valid first aid or emergency first aid certificate (e.g., Emergency First Aid at Work) that meets HSE regulations and is valid for at least 12 months from the course start date.
Language: Sufficient competence in English/Welsh. Minimum skills equivalent to B2 CEFR, ESOL Level 1, or Functional Skills Level 1.
The qualification is assessed through a combination of methods:
- Knowledge: Externally set and marked 28-question MCQ exam (45 minutes). Pass mark 71%.
- Practical: Internally assessed observation of using communication devices and conducting a search (must be video recorded for learners aged 18+). Pass mark 100%.
Per person, Including EFAW, same day Results.
Group discounts available for 5+ participants. Contact us for a tailored quote.
1.5 Days (1 EFAW)
Crowd Management
Highfield Level 2 Award in Front of Stage Pit Barrier Operations
Highfield Level 2 Award in Front of Stage Pit Barrier Operations (RQF)RQF Level 2
Regulated Qualification
Qualification Number: 603/1160/5
This qualification is aimed at learners working in the live events industry positioned at the front of stage pit barrier. It covers understanding the purpose of the barrier, protecting health and safety, understanding colleague roles, and recognising and responding to audience and performer activity.
Learners aged 18 and over who work or intend to work at front of stage pit barriers in live events such as concerts and festivals.
10 hours Total Qualification Time (TQT) with 8 hours Guided Learning (GLH). Typically delivered over 1 day.
The qualification comprises one mandatory unit:
Age: Minimum 18 years old.
Prerequisite: No formal prerequisites, but experience or interest in live event operations is beneficial.
Language: Sufficient English language skills to understand training and complete assessments.
The qualification is assessed through a portfolio of evidence and practical demonstration:
- Knowledge-based tasks (open-response questions).
- Practical demonstration of lifting techniques (e.g., three-person lift).
- Observation of responses to simulated audience/performer scenarios.
Per person, including all training materials and same-day results processing where possible.
Group discounts available for 5+ participants. Contact us for a tailored quote.
1 Days
Highfield Level 2 Award in Understanding Stewarding at Spectator Events
Highfield Level 2 Award in Understanding Stewarding at Spectator Events (RQF)RQF Level 2
Regulated Qualification
Qualification Number: 603/6950/4
This qualification prepares learners for employment and supports a role in the workplace within the spectator safety sector. It is designed for volunteers at spectator events and meets the requirements of the 'Green Guide' (Guide to Safety at Sports Grounds). It covers preparation, crowd movement, conflict management, incident response, and team support.
Learners aged 16 and over who are involved or wish to be involved in stewarding at spectator events such as sports matches, concerts, and festivals.
110 hours Total Qualification Time (TQT) with 36 hours Guided Learning (GLH). Typically delivered flexibly over several weeks, including self-study and practical sessions.
The qualification comprises five mandatory units:
- Unit 1: Preparing for spectator events – legal requirements, pre-event briefings, hazard identification.
- Unit 2: Assisting with crowd movement and dealing with crowd issues – queue management, searching, conflict techniques.
- Unit 3: Managing and resolving conflict – communication strategies, risk assessment.
- Unit 4: Dealing with incidents – types of incidents, emergency procedures, basic lifesaving skills.
- Unit 5: Supporting your team and organisation – teamwork, communication, personal development.
Age: Minimum 16 years old.
Prerequisite: No formal prerequisites. Suitable for new entrants to spectator safety.
Language: Sufficient English language skills to understand training and complete written assessments.
The qualification is assessed through a portfolio of evidence:
- Knowledge-based questions and answers.
- Observation of practical tasks (simulated where necessary).
- Professional discussions and witness testimonies.
- Written reports and logs.
Per person, including all learning materials
Group discounts available for 5+ participants. Contact us for a tailored quote.
Multiple Days/weeks
Highfield Level 2 Certificate in Spectator Safety
Highfield Level 2 Certificate in Spectator Safety (RQF)RQF Level 2
Regulated Qualification
Qualification Number: 603/6955/3
This qualification confirms occupational competence and provides learners with the knowledge, skills and understanding required for spectator safety roles. It covers preparing for events, assisting crowd movement, dealing with incidents and conflicts, and supporting the team and organisation.
Learners aged 16 and over who are working in, or aspiring to work in, spectator safety at events such as sports grounds, concerts, and festivals.
240 hours Total Qualification Time (TQT) with 73 hours Guided Learning (GLH) for the mandatory units. Delivery is typically flexible over several weeks.
The qualification comprises five mandatory units and one optional unit:
- Unit 1: Prepare for spectator events – legal and venue requirements, hazard identification, pre-event briefings.
- Unit 2: Assist with the movement of spectators and deal with crowd issues – queue control, searching procedures, crowd monitoring.
- Unit 3: Help to manage and resolve conflicts – communication techniques, risk assessment, de-escalation.
- Unit 4: Deal with incidents at spectator events – incident types, emergency procedures, requesting assistance.
- Unit 5: Support the work of your team and organisation – teamwork, communication, personal development.
Age: 16+ for mandatory units.
Prerequisite: Completion of free ACT Awareness e-learning and evidence of First Aid/Basic Life Support training prior to certification.
Language: Minimum language skills equivalent to Level 1 / B2 CEFR.
The mandatory units are assessed through a portfolio of evidence.
- Mandatory Units: Portfolio including observations, professional discussions, written questions, and witness testimonies.
- Externally set and marked multiple-choice exam (30 questions, 80% pass mark).
- Practical assessment of all techniques, visually recorded (100% pass mark).
- Oral Q&A on critical knowledge areas.
Per person, including all learning materials
Group discounts available for 5+ participants. Contact us for a tailored quote.
Multiple Days/weeks
Highfield Level 3 Certificate in Spectator Safety Supervision
Highfield Level 3 Certificate in Spectator Safety Supervision (RQF)RQF Level 3
Regulated Qualification
Qualification Number: 603/6956/5
This qualification confirms occupational competence for supervisory roles in spectator safety. It provides learners with the knowledge, skills, and understanding to prepare stewards and venues, manage teams and information in designated areas, develop stakeholder relationships, and monitor customer service. It builds on the Level 2 Certificate for progression into supervisory positions.
Learners aged 16 and over who are in, or aspiring to, supervisory or team leader roles within the spectator safety sector at sports grounds, concerts, and festivals.
310 hours Total Qualification Time (TQT) with 146 hours Guided Learning (GLH) for the core structure. Delivery is typically flexible over several weeks.
To achieve this certificate, learners must complete all five mandatory units and select two units from the optional group:
- Unit 1: Prepare stewards and venues for spectator events – assigning responsibilities, conducting briefings, venue inspections.
- Unit 2: Manage and maintain stewarding in designated areas – monitoring teams, debriefing, venue checks.
- Unit 3: Manage information for action and decision-making – gathering, analysing, and advising based on information.
- Unit 4: Develop and sustain productive working relationships with stakeholders – communication, conflict resolution.
- Unit 5: Monitor and solve customer service problems – problem-solving, system improvement.
- Includes conflict management, incident response, resource management, and personal development units.
Age: 16+ for all units.
Prerequisite: Completion of free ACT Awareness e-learning prior to certification.
Language: Minimum language skills equivalent to Level 1 / B2 CEFR.
The core and chosen optional units are assessed through a portfolio of evidence.
- Portfolio of Evidence: For all mandatory and selected optional units, including observations, professional discussions, written questions, and witness testimonies.
Per person, including all learning materials and same-day results processing where possible.
Group discounts available for 5+ participants. Contact us for a tailored quote.
Multiple Days/weeks
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