The Initial Response

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LESSON 3 OF 10

Listen, Reassure, Create Safety

Your first response should reduce—not increase—the person’s risk.

1AcknowledgeRespond calmly and discreetly. Do not announce the request.

2Separate safelyWhere possible, move to an appropriate safer area without alerting a suspected person unnecessarily.

3ListenAsk simple open questions and let the person explain what help they want.

4AssessConsider immediate danger, injury, intoxication, safeguarding and whether emergency help is required.

5EscalateUse the venue’s Angela/safeguarding/security management procedure.

Knowledge check

What should you do first when somebody quietly asks for Angela?

Call the phrase loudly over the radio Acknowledge discreetly and follow the venue response procedure Tell the person to explain everything in front of their companion

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