Command, Control, Radios & Information Discipline
Command, Control, Radios & Information Discipline
Major incidents require disciplined communication.
Control, safety/security management and emergency services coordinate the wider response. Staff should follow the chain of command, avoid self-deployment and keep radio channels clear for priority traffic.
Control point+
Control collects information, coordinates resources, records decisions and communicates with key agencies. Give clear updates and follow instructions.
Radio priority+
During emergency traffic, avoid routine chatter. Listen fully before transmitting and acknowledge critical instructions.
Rumours+
Do not repeat unverified claims to customers or colleagues. Rumours can cause panic or send people toward danger.
Self-deployment+
Do not leave a critical position to “go and help” unless directed. Your position may protect an exit, route or crowd area.
Well-intentioned independent action can conflict with the emergency plan.
Knowledge check
Control declares emergency radio traffic. What should you do?
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