Teamwork, Radio Calls & Handover
Teamwork, Radio Calls & Handover
Good teamwork reduces duplicated commands and confusion.
When assistance arrives, one person should maintain clear communication while others manage safety, exits, bystanders and evidence. Radio calls should give enough information for the right response without unnecessary storytelling.
Useful radio information+
Give exact location, nature of incident, number of people involved, immediate risk and assistance required. Update Control if the risk changes significantly.
Avoid conflicting commands+
If three staff shout different instructions, compliance becomes less likely. Agree who is leading the interaction.
Bystander management+
Create space, protect routes and discourage people from joining or interfering where it is safe and appropriate to do so.
Handover+
Tell the supervisor/IRT/police what has happened, what you personally saw, actions already taken, injuries, weapons or evidence and whether anybody remains at risk.
“Control, R3, Gate B, one aggressive male threatening staff, no weapon seen, two staff present, supervisor required” is more useful than “Can someone come here, there is trouble.”
Knowledge check
Which radio call is best?
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