Responding to Disclosures & Victim-Centred Communication
Responding to Disclosures & Victim-Centred Communication
Calm, respectful communication helps preserve trust.
If someone discloses harassment, assault, abuse or fear, listen. Avoid blame, interrogation or disbelief. Explain available options and that certain safeguarding or emergency information may need to be shared.
Listen without judgement+
Use phrases such as “Thank you for telling me” and “What do you need right now?” rather than questioning why they were in a location or drinking.
Choice where possible+
Offer the available safe options: welfare area, trusted friend, supervisor, medical support, police contact or transport assistance, depending on the incident and venue procedure.
Privacy+
Move to a quieter/private area where safe. Do not discuss the disclosure over open radio or in front of unnecessary staff.
No promises you cannot keep+
Do not promise secrecy, specific police outcomes or that the suspected person will definitely be removed. Explain what you can actually do.
One sensitive, accurate first account is usually more useful than multiple staff repeatedly questioning the person.
Knowledge check
What is a suitable first response to a disclosure?
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