Spiking, Intoxication & Medical Welfare
Spiking, Intoxication & Medical Welfare
Unexpected intoxication can be a medical and safeguarding emergency.
A person who appears much more intoxicated than expected may have consumed alcohol, medication or another substance, may have been spiked, or may have an unrelated medical condition. Staff should not diagnose; obtain medical support and protect the person from further risk.
Warning signs+
Sudden confusion, poor coordination, collapse, memory gaps, unusual drowsiness, vomiting or behaviour inconsistent with reported consumption may require urgent medical assessment.
Do not leave them alone+
Use the venue welfare process and ensure an appropriate responsible person remains involved. Be cautious about unknown companions insisting on taking the person away.
Preserve information+
Record location, time, drinks/items if relevant, companions and CCTV opportunities. Follow venue guidance on cups or other potential evidence.
Medical priority+
Call trained medical assistance when symptoms are significant. If consciousness, breathing or immediate safety is a concern, use the emergency response without delay.
Treat symptoms and risk seriously while avoiding claims about the cause unless confirmed by competent medical/police processes.
Knowledge check
A customer suddenly becomes severely confused and cannot stand. What should staff prioritise?
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