Disability, Reasonable Adjustments & Accessibility
Disability, Reasonable Adjustments & Accessibility
Equal access can require different support.
Disability may be visible or non-visible. Staff should understand accessible routes, seating/viewing areas, toilets, assistance-dog arrangements and how to obtain further support. Do not demand unnecessary medical proof before offering ordinary assistance.
Reasonable adjustments+
Examples may include more time, a quieter interaction, alternative queueing, accessible search arrangements or use of an accessible route, depending on venue policy.
Non-visible disability+
A person may have autism, epilepsy, Crohn’s disease, chronic pain, hearing loss or another condition that is not obvious. Treat requests seriously and ask what support is needed.
Assistance dogs+
Do not distract, feed or separate an assistance dog from its handler unless there is a specific safety reason and appropriate support is involved.
Emergency accessibility+
Know how disabled people and those needing assistance are supported during evacuation, refuge or other emergency movement under the venue plan.
It is part of providing safe and equal service.
Knowledge check
A customer asks for an accessible route but has no visible disability. What should you do?
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