Scenarios, Sunflower Standards & Final Check
Support Without Assumptions
Professional accessibility means noticing barriers, listening and using safe, approved solutions.
Scenario: long queue+
A Sunflower wearer says they cannot remain in the queue because of a medical condition. Do not interrogate them. Use the approved queue/accessibility process and seek support where necessary.
Scenario: communication difficulty+
A customer appears confused by repeated verbal instructions. Slow down, simplify the explanation, consider another communication method and maintain dignity.
Scenario: accessible toilet+
A person without a visible impairment requests the accessible toilet. Do not challenge them based on appearance. Provide directions/access according to venue arrangements.
Scenario: distress at screening+
A customer becomes distressed during screening and says they are autistic. Reduce unnecessary pressure, explain the requirement and use the approved adjustment/escalation process.
Knowledge check
Which statement best reflects Controlled Space standards?
Never make someone publicly justify a private medical condition merely to receive respectful service. When unsure, seek help from your supervisor, Control or the venue accessibility/welfare lead.
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