Final Assessment & Matchday Commitment

LESSON 10 OF 10

Safety. Service. Awareness. Respect. Report.

This final module checks the behaviours expected throughout the Bradford City matchday operation. The live fixture briefing always remains essential.

Your matchday commitment

Arrive prepared. Attend briefing. Know your area. Stay on position. Treat people fairly. Remain alert. Report early. Follow the chain of command. Never allow familiarity or pressure to weaken safety or security.

Knowledge check

You are asked by another member of staff to leave your allocated position, but you have not been relieved or redeployed by the appropriate supervisor. What should you do?

Leave immediately Remain on position and confirm the instruction/relief through your supervisor or Control Ask a supporter to watch the position

Knowledge check

A crowd problem appears to be developing but nobody has been injured yet. What should you do?

Report the developing risk early Wait until it becomes an emergency Film it on your personal phone

Knowledge check

Which statement best describes your responsibility for a suspicious item?

Investigate it personally Move it away from the crowd Do not touch it; report, create distance and follow the response

Knowledge check

A supporter needs additional assistance because of a non-visible disability. What is the right approach?

Ask what support they need and follow the relevant accessible procedure Refuse unless they can prove the disability Ignore the request if they look well

Knowledge check

After an incident, what should an official report contain?

Facts, times, locations, observations and actions taken Rumours from other staff Your assumptions about why it happened

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