Incidents, Medical Response, Radio & Reporting

LESSON 9 OF 10

Communicate Clearly Under Pressure

Good information allows Control, supervisors, medical teams and response staff to make better decisions. Be concise, accurate and calm.

1Identify yourself/location — state your position or exact location clearly.

2State the incident — say what has happened or what you can see.

3Give priority information — include immediate danger, injuries, numbers involved and assistance required.

4Listen — allow Control or your supervisor to acknowledge and give instructions.

5Record — complete the required report accurately after the immediate situation is controlled.

Medical incidents+

Call for trained medical assistance promptly. Do not diagnose beyond your competence. Protect space around the casualty and follow instructions.

Radio discipline+

Keep transmissions short and operational. Avoid names or sensitive personal details unless the procedure requires them and the channel is appropriate.

Incident reports+

Use times, locations, descriptions and actions. Write objectively and do not exaggerate, speculate or copy rumours into an official record.

Evidence+

Preserve relevant evidence and follow instructions regarding CCTV, body-worn video or witnesses. Do not share footage or incident details personally.

Knowledge check

What makes a useful radio report?

A long explanation containing every detail you can remember Exact location, concise facts, immediate risk and assistance required Only saying that there is a problem

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