Course information
Course Overview
This regulated qualification confirms occupational competence and provides the knowledge, skills and understanding required for spectator-safety roles.
The course covers preparing for events, assisting with crowd movement, managing incidents and conflict, and supporting the wider team and organisation.
Who Is This Course For?
This course is designed for learners aged 16 or over who currently work, or aspire to work, in spectator safety at sports grounds, concerts, festivals and other events.
Essential for in-house staff working at certificated sports grounds and anyone seeking a regulated spectator-safety qualification.
Skills Covered
The qualification comprises five mandatory units and one optional unit.
Mandatory units:
- Unit 1 – Prepare for Spectator Events: Legal and venue requirements, hazard identification and pre-event briefings.
- Unit 2 – Assist With the Movement of Spectators and Deal With Crowd Issues: Queue control, searching procedures and monitoring crowds.
- Unit 3 – Help to Manage and Resolve Conflicts: Communication techniques, risk assessment and de-escalation.
- Unit 4 – Deal With Incidents at Spectator Events: Different types of incidents, emergency procedures and requesting assistance.
- Unit 5 – Support the Work of Your Team and Organisation: Teamwork, workplace communication and personal development.
The source information states that learners must also complete one optional unit, but the available optional units have not been specified.
Entry Requirements
- Minimum age: 16 years for the mandatory units
- Required training: Learners must complete the free ACT Awareness e-learning course before certification
- First-aid requirement: Evidence of First Aid or Basic Life Support training must be provided before certification
- Language: English-language skills equivalent to Level 1 or B2 CEFR are required
- Delivery: Flexible delivery, typically completed over several weeks
- Total Qualification Time: 240 hours
- Guided Learning Hours: 73 hours for the mandatory units
Assessment Method
The mandatory units are assessed through a portfolio of evidence. Assessment evidence may include:
- Workplace observations
- Professional discussions
- Written questions and answers
- Witness testimonies
- An externally set and marked 30-question multiple-choice examination
- A visually recorded practical assessment covering all required techniques
- Oral questioning covering critical knowledge areas
Pass requirements: Learners must achieve at least 80% in the multiple-choice examination and 100% in the practical assessment. All portfolio requirements must also be completed. Evidence is internally quality assured and subject to external quality assurance by Highfield.